PSO Event FAQ
Hey Pole Sport Organization performer! Thanks for being our customer! You make it possible for us to travel to all these amazing events and provide high-quality images for all competitors, from first-time competition newbies to seasoned pros. You are supporting a small business born from the pole community (we're polers too!), and we love you for it.
Here are some questions we often hear from PSO event participants:
How do I know you received my order? Will I get a confirmation?
Yes! We will send out an order confirmation email to everyone after the event, usually within one week. If you do not receive this email, please use the "contact us" link to get in touch!
If you performed under a stage name and didn't already provide it to us, you can send it to us using the "Contact Us" link above, or reply to the confirmation email when it arrives.
HOW CAN I BE SURE THAT I'LL GET THE PHOTOS I WANT?
Starting in 2018, now you'll be able to choose your own photos. We'll send you an easy-to-navigate, private proof gallery within 10 days of the competition. You may choose your 20 favorite photos. Once you have made your selections and submitted them, final edits will be finished within 10 days and will be delivered to you via Dropbox download.
When will I receive my photos/videos?
We start deliveries of photo proof galleries in the week following each event, and all galleries are sent out within 10 days. After that, it depends on how quickly you submit your chosen images to us! Pre-ordered videos (those placed before the event begins) will be delivered first, and then orders placed at the event, and finally those placed afterwards. We post updates on the Facebook competitors group page for each event at regular intervals.
Can I preview my photos or watch my video before I place an order?
What can I do onstage to be sure that I get the best photos and video?
There are a bunch of things that will help you - and we wrote a whole blog post on the subject, complete with cool GIFs and lots of detailed explanation. Head over here to read it!
How will my order be delivered?
We deliver the vast majority of orders through Dropbox or Google Drive, cloud storage services. We'll email you a link to a private folder, and you can download the files from that folder onto your computer. Then they can be uploaded to YouTube, Facebook, Instagram, Vimeo, emailed to grandma, etc. If you're unfamiliar with Dropbox or Google Drive, here's a video about how the process works.
Where can I get updates about my order?
We post updates about how far along we are in the process in the competitor Facebook group for each event. For example, if you performed at Pacific Pole Championships, you'll see updates in the "Pacific Pole Championships Competitors" group. You can always send us an email too!
Can I place an order AFTER the event is over?
Yes! We archive the images and videos literally forever. You can always place an order, even for an event that happened years ago. If the event happened within the past year, the purchase links are probably still up on our Event Photos & Videos page!
What can I do with my photos/video?
Almost anything! Print them and hang on your home studio wall for inspiration. Send them to relatives. Use them to promote your classes. Show off on social media. Make a photo mug to start your day off with a cup full of YOU ROCK! The only thing that you cannot do with your photos or video is sell them to anyone, since we own copyright as creator. But your order comes with a full personal promotional license to use them.
I never received my order and it has been 10 days since i submitted my selected photos. What should I do?
Contact Us! Sometimes our delivery email went to your Spam inbox, sometimes it gets lost between our Dropbox email and yours, sometimes we miscategorize an order - but no matter what happened, we'll fix it, we promise. Get in touch!
I love my photos/video! Can I help support Alloy in the future?
Most definitely! We are totally addicted to making polers happy. If you want to spread the love, you can post your photos on social media and credit Alloy Images. You can write us a little testimonial, which we will squee about for days. You can encourage anyone you know who is entering a PSO event to purchase a package, because every order helps us be successful in the pole community! And sometimes we need local volunteers to answer questions and take orders at events, so if you're interested in hanging out with us and getting our undying love, we totally dig that, so please drop us an email! And THANK YOU!